Welcome to Shopzany LTD! We want you to be completely satisfied with your purchase. If you need to return or request a refund for any reason, please review our Return and Refund Policy below.
1. Returns
1.1 Eligibility
You may return items within 14 days of receipt if they are unused, in their original packaging, and in a resalable condition. Please ensure that the items are not damaged or altered in any way.
1.2 Non-Returnable Items
Certain items are non-returnable, including:
Custom or personalised products
Clearance or sale items
Perishable goods
1.3 Return Process
To initiate a return:
Contact our customer service team at support@Shopzany.com or call us at +44 7401 304922 to obtain a Return Merchandise Authorization (RMA) number.
Pack the item securely, including the original packaging and all accessories.
Send the item to the following address:
Shopzany LTD
96 Wetherby Road
Enfield, England, EN2 0NU
United Kingdom
1.4 Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or an error was made by us. We recommend using a tracked shipping service to ensure the safe return of your item.
2. Refunds
2.1 Processing Time
Once we receive your returned item, it will be inspected. Refunds will be processed within 7-10 business days after we receive and approve your return. The refund will be issued to the original payment method.
2.2 Partial Refunds
We reserve the right to issue a partial refund if:
The returned item shows signs of use or is not in its original condition.
Items are returned outside of the 14-day return window.
3. Exchanges
3.1 Exchange Requests
If you would like to exchange an item for a different size, colour, or product, please follow the return process to return the original item and place a new order for the replacement.
4. Defective or Incorrect Items
4.1 Reporting Issues
If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any shipping costs.
5. Contact Us
If you have any questions or need assistance with returns or refunds, please contact us:
Email: support@Shopzany.com